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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-21-2022 10:49 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference. while using either Image Capture or HP Easy Scan.

 

Shlomi



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‎08-22-2022 10:07 AM

HP Recommended

I got to this step:

 

"as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software."

 

But that option is grayed out:

 

Screen Shot 2022-08-22 at 12.06.10 PM.png

 

Let me know, thanks!

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