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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
8600 Plus
macOS 10.12 Sierra

I changed my gmail password and now I cannot scan to email.  Error message says: Username or password are incorrect. Make sure both user accound and password are valid. The printer does not ask for a password in setting up scan to email. Where and how can I change it to enable this feature?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

But, then I found I could edit the email address I was scanning to, tested it and it worked!

View solution in original post

6 REPLIES 6
HP Recommended

When I try to reset the password on the computer using HP Utility, I get this message:

Your connection is not private

Attackers might be trying to steal your information from hpa5fd08.local. (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID
 
And, this is a Dead End. So HP Utility cannot be used, either.
HP Recommended

I switched from Chrome to Safari and was able to go to the insecure hp page. But, when I tested my email address with the printer, I got this (with no way around it--another dead end):

 

 
English
 
HP Officejet Pro 8600 N911gEmbedded Web Server
 
 
 
Outgoing E-mail Profiles
Incorrect credentials

Click "OK" to go back.

 
Nothing HPSmart about it.
 
HP Recommended

But, then I found I could edit the email address I was scanning to, tested it and it worked!

HP Recommended

How did you edit the email address? I checked the recipient address and it was fine.  I recently changed my gmail password too 

HP Recommended

Was this ever resolved? I cannot get my HP Utility to connect with the printer to enable an update to the scanner outgoing email address. I get the "connection is not private" error.

HP Recommended

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about posting in the community, please feel free to send me a private message.

Thank you.

I work on behalf of HP.
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