-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Update password in Scan to Email

Create an account on the HP Community to personalize your profile and ask a question
10-08-2017 09:00 AM
I changed my gmail password and now I cannot scan to email. Error message says: Username or password are incorrect. Make sure both user accound and password are valid. The printer does not ask for a password in setting up scan to email. Where and how can I change it to enable this feature?
Solved! Go to Solution.
Accepted Solutions
10-08-2017 09:56 AM
But, then I found I could edit the email address I was scanning to, tested it and it worked!
10-08-2017 09:18 AM
When I try to reset the password on the computer using HP Utility, I get this message:
Your connection is not private
Attackers might be trying to steal your information from hpa5fd08.local. (for example, passwords, messages, or credit cards). Learn more
10-08-2017 09:50 AM
I switched from Chrome to Safari and was able to go to the insecure hp page. But, when I tested my email address with the printer, I got this (with no way around it--another dead end):


Click "OK" to go back.
12-04-2018 04:37 PM
Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage
To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message.
Thank you.