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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9025e All-in-One Printer
Microsoft Windows 10 IOT

I'm scanning an old cookbook. I started by scanning multiple pages through the document feeder, but that doesn't have the ability to "detect edges". So, I scan the pages one at a time. Now, after 20 pages or so of color pages measuring about 7x8, the system shows "SCANNING . . ." for a few minutes, but stops to display "Scanner In Use", which it is not.

 

Rejected RequestRejected Request

"Get more help" takes me to the auto Help script.

If this is a memory issue, I suppose I could save what I have and add subsequent pages via the scanner, but I'm not sure that can be done with HP Smart

 

Suggestions?

1 REPLY 1
HP Recommended

I took the intimidating path out of the issue. I saved the existing scanned pages. The I tried to power the printer down using the on/off button. It wouldn't, was apparently frozen. I turned the printer off by unplugging it, leaving it unplugged for 20 seconds and plugging it in again. Now it works, still retains what I had already scanned, and I scanned the next page.

 

Drastic measures, a bit unsatisfying, but working again.

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