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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎09-05-2022 01:25 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 10 IOT

I'm scanning an old cookbook. I started by scanning multiple pages through the document feeder, but that doesn't have the ability to "detect edges". So, I scan the pages one at a time. Now, after 20 pages or so of color pages measuring about 7x8, the system shows "SCANNING . . ." for a few minutes, but stops to display "Scanner In Use", which it is not.

 

Rejected RequestRejected Request

"Get more help" takes me to the auto Help script.

If this is a memory issue, I suppose I could save what I have and add subsequent pages via the scanner, but I'm not sure that can be done with HP Smart

 

Suggestions?

Category:
1 REPLY 1

‎09-05-2022 07:00 PM

HP Recommended

I took the intimidating path out of the issue. I saved the existing scanned pages. The I tried to power the printer down using the on/off button. It wouldn't, was apparently frozen. I turned the printer off by unplugging it, leaving it unplugged for 20 seconds and plugging it in again. Now it works, still retains what I had already scanned, and I scanned the next page.

 

Drastic measures, a bit unsatisfying, but working again.

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