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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 6000
iOS

I am using the HP smart app with my IPad Pro for my HP Envy 6000 printer/scanner. The app will only let me scan at 300dpi. I am wanting to scan at 400dpi. I can only seem to find a scanner extensions for Windows not for iOS.  Any suggestions? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Lola2021 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Try / Consider

(Tested on iPad Pro / iOS 14.4.x)

 

Open HP Smart Mobile application

If not signed in, Sign-in using your HP Account credentials

Settings Wheel

Under Advanced (last module / set)

Click Advanced Settings (to open the Embedded Web Server - EWS)

 

First Time Webscan Use Only:  Enable Webscan

  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Continue to create your scan...

Tab Scan

Webscan

Set Options in menu

NOTE:  Look for / select 600 DPI  (Sorry, no "400")

Start Scan

After the Scan is complete, at the upper right, click Up-Arrow enclosed in the little box

Select option to save or mail your scan

For Example, Select to Mail or Save to Files

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@Lola2021 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Try / Consider

(Tested on iPad Pro / iOS 14.4.x)

 

Open HP Smart Mobile application

If not signed in, Sign-in using your HP Account credentials

Settings Wheel

Under Advanced (last module / set)

Click Advanced Settings (to open the Embedded Web Server - EWS)

 

First Time Webscan Use Only:  Enable Webscan

  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Continue to create your scan...

Tab Scan

Webscan

Set Options in menu

NOTE:  Look for / select 600 DPI  (Sorry, no "400")

Start Scan

After the Scan is complete, at the upper right, click Up-Arrow enclosed in the little box

Select option to save or mail your scan

For Example, Select to Mail or Save to Files

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Amazing, this totally worked, thanks for your help.

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