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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Envy 6000
iOS

I am using the HP smart app with my IPad Pro for my HP Envy 6000 printer/scanner. The app will only let me scan at 300dpi. I am wanting to scan at 400dpi. I can only seem to find a scanner extensions for Windows not for iOS.  Any suggestions? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Lola2021 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Try / Consider

(Tested on iPad Pro / iOS 14.4.x)

 

Open HP Smart Mobile application

If not signed in, Sign-in using your HP Account credentials

Settings Wheel

Under Advanced (last module / set)

Click Advanced Settings (to open the Embedded Web Server - EWS)

 

First Time Webscan Use Only:  Enable Webscan

  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Continue to create your scan...

Tab Scan

Webscan

Set Options in menu

NOTE:  Look for / select 600 DPI  (Sorry, no "400")

Start Scan

After the Scan is complete, at the upper right, click Up-Arrow enclosed in the little box

Select option to save or mail your scan

For Example, Select to Mail or Save to Files

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@Lola2021 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Try / Consider

(Tested on iPad Pro / iOS 14.4.x)

 

Open HP Smart Mobile application

If not signed in, Sign-in using your HP Account credentials

Settings Wheel

Under Advanced (last module / set)

Click Advanced Settings (to open the Embedded Web Server - EWS)

 

First Time Webscan Use Only:  Enable Webscan

  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Continue to create your scan...

Tab Scan

Webscan

Set Options in menu

NOTE:  Look for / select 600 DPI  (Sorry, no "400")

Start Scan

After the Scan is complete, at the upper right, click Up-Arrow enclosed in the little box

Select option to save or mail your scan

For Example, Select to Mail or Save to Files

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Amazing, this totally worked, thanks for your help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.