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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Using an IPad Pro I am needing to scan higher than 300dpi with the HP Envy 6000

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HP Envy 6000

I am using the HP smart app with my IPad Pro for my HP Envy 6000 printer/scanner. The app will only let me scan at 300dpi. I am wanting to scan at 400dpi. I can only seem to find a scanner extensions for Windows not for iOS.  Any suggestions? 

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Try / Consider

(Tested on iPad Pro / iOS 14.4.x)


Open HP Smart Mobile application

If not signed in, Sign-in using your HP Account credentials

Settings Wheel

Under Advanced (last module / set)

Click Advanced Settings (to open the Embedded Web Server - EWS)


First Time Webscan Use Only:  Enable Webscan

  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes


Continue to create your scan...

Tab Scan


Set Options in menu

NOTE:  Look for / select 600 DPI  (Sorry, no "400")

Start Scan

After the Scan is complete, at the upper right, click Up-Arrow enclosed in the little box

Select option to save or mail your scan

For Example, Select to Mail or Save to Files



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP ENVY 6000 All-in-One Printer series 


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Amazing, this totally worked, thanks for your help.

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