cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Lola2021
New member
2 1 0 0
Message 1 of 3
78
Flag Post

Solved!

Using an IPad Pro I am needing to scan higher than 300dpi with the HP Envy 6000

HP Recommended
HP Envy 6000
iOS

I am using the HP smart app with my IPad Pro for my HP Envy 6000 printer/scanner. The app will only let me scan at 300dpi. I am wanting to scan at 400dpi. I can only seem to find a scanner extensions for Windows not for iOS.  Any suggestions? 

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
30,747 30,450 2,782 10,204
Message 2 of 3
Flag Post
HP Recommended

@Lola2021 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Try / Consider

(Tested on iPad Pro / iOS 14.4.x)

 

Open HP Smart Mobile application

If not signed in, Sign-in using your HP Account credentials

Settings Wheel

Under Advanced (last module / set)

Click Advanced Settings (to open the Embedded Web Server - EWS)

 

First Time Webscan Use Only:  Enable Webscan

  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Continue to create your scan...

Tab Scan

Webscan

Set Options in menu

NOTE:  Look for / select 600 DPI  (Sorry, no "400")

Start Scan

After the Scan is complete, at the upper right, click Up-Arrow enclosed in the little box

Select option to save or mail your scan

For Example, Select to Mail or Save to Files

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Lola2021
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Amazing, this totally worked, thanks for your help.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation