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HP ENVY5020

Whilst trying to print an enlarged copy of a small document (in this case my driving license) I selected copy in the printer screen. I then selected 1 copy. Then selected the cogwheel symbol (not sure of its proper name) and selected resize. I selected custom and followed that by selected a size of 200% and selected OK.

This sent me backto the previous screen inviting me to resize. I then selected the home symbol and selected copy. The copy came out at the original size of my driving license. I've looked at the manual but got nowhere with that. What selections must I make to achieve an enlarged copy?

I've scanned in the license and increased the size when printing the scan on the computer but I must be able to increase size just using the printer.

Can anybody help please.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Your steps are basically correct except that at the "This sent me backto the previous screen inviting me to resize", instead of "Home" button, select "Back" (lower left corner) and then select "Start Black"  or "Start Color" to copy.  It should copy with the Custom settings.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Your steps are basically correct except that at the "This sent me backto the previous screen inviting me to resize", instead of "Home" button, select "Back" (lower left corner) and then select "Start Black"  or "Start Color" to copy.  It should copy with the Custom settings.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

How to enlarge a copy 200% on my 3050A printer

HP Recommended

When I press Back in order to press Start Black, the adjustment in size is undone. Help

HP Recommended

@Vladimir2240

 

Welcome to HP support community.

 

Provide the printer model number or product number for further assistance.

 

Cheers.

The_Fossette
I am an HP Employee

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