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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Color LaserJet Pro MFP M281cdw
Microsoft Windows 11

MFP M281cdw color lazer will not auto-detect, must use IP address to find, so perhaps a useful clue?

Hard reset printer, reinstalled SW, Updated firmware, New i7 PC with plenty of resources, Windows 11, Windows WIA working, Wi-Fi speed checks out.

Scanning via HP SW it takes forever to process each page from Network, but scanning to USB Drive and over USB to PC lightning fast. Same settings Color 300 DPI. 

Errors/failure boxes are common but not every time.  HP SW - "Unable to communicate with the Scanner"; MS Win11 - "A problem prevented the document from being scanned."

HP Fix Doctor sometimes says nothing is wrong, or errors out.

When the SW is loading it also takes a long time to sync with the printer if selecting network. Much faster when using the USB connection.

Printing also takes a long time when using the network printer option. Is there some setting in the router that is needed or perhaps something to be changed in windows?

Thanks

 

MS Win Error.jpgHP SW Error.jpg

1 REPLY 1
HP Recommended

@JCriton

 

Welcome to the HP Support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.