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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-07-2020 05:57 PM

HP Recommended
Product: Example:HP officejet pro 8035
Operating System: Microsoft Windows 10 (64-bit)

I received a brand new HP Officejet Pro 8035 last week.  I can't scan directly from screens on the new printer/scanner.  I have to go to the HP emblem on bottom of the computer.  The Virtual assistant is worthless.  The tech who sold me the new printer said they would include a return label to send the old printer back.  There was no label and I don't think the old one will fit in the same box.  You can never get in touch with anyone at HP.  I wish I had purchased a different brand now.  

1 REPLY 1

‎04-08-2020 06:32 PM

HP Recommended

@Ed4791

 

Welcome to HP Support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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