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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
mfp m277dw

This major issue has been brought up multiple times.  The newer HP all-in-one WIA drivers have reduced functionality from what the previous drivers had for many years.

 

A previous poster had the same complaint and referenced an even earlier post with the exact same problem:
Need WIA driver default settings changed - HP Support Community - 8676462

 

Specifically, when scanning directly into another piece of software (not HP Smart), the scanner always defaults to the preset that cannot be changed (Flatbed, Legal size).  When trying to use the ADF I really need this to be ADF + letter.  Additionally, it refuses to scan more than 1 page at a time.  So, a 4-page document requires changing the settings 4 times!!!

The HP Smart scan is functional, but it cannot compete with the file handling of other software.  A 4-page document from HP Smart took up 2.5mb but the same file scanned into Adobe acrobate only use 194k!  So now I have to scan in HP Smart and then reprocess in Adobe Acrobat to achieve reasonably sized documents.

The major pain point here is that this all worked before the latest driver update.  Please, please, resolve this ASAP.

1 REPLY 1
HP Recommended

@Kodakrome 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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