WIN 11 and Tank Plus 555 printing problem

[Seppo57]

Cannot print from Office 365 to my tank 555 anylonger

[Raj_05]

Hi @Seppo57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble printing from Office 365 on your Windows 11 machine to your HP Tank Plus 555 printer. Here are a few steps you can take to troubleshoot the issue.

Check Printer Status

• Ensure that the printer is turned on and connected to your computer or network.
• Print a test page from another application to see if the printer is working correctly.

Check for Software and Driver Updates

• Go to Settings > Windows Update to make sure your system is up to date.
• Visit the HP Support website to download the latest drivers for your HP Tank Plus 555, as the current driver may have compatibility issues with Office 365.

Clear Printer Queue

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Click your HP Tank Plus 555, and then click Open queue.
• If there are any stuck print jobs, cancel them and try printing again.

Check Office 365 Print Settings

• Open any Office 365 application (e.g., Word, Excel), go to File > Print, and ensure the correct printer (HP Tank Plus 555) is selected.
• Try adjusting print settings, such as selecting different paper sizes or print quality, to see if that resolves the issue.

Reinstall Printer Drivers

• Uninstall the printer from your system: Settings > Bluetooth & devices > Printers & scanners, click on your printer, then click Remove device.
• Reinstall the printer drivers by either downloading them from HP's website or allowing Windows to auto-detect the printer after reconnecting it.

Run Windows Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Printer Troubleshooter to detect and resolve any issues.

Office 365 Repair

If the issue is isolated to Office 365:

• Go to Settings > Apps > Installed apps, locate Microsoft Office, click on it, and choose Modify.
• Select Quick Repair or Online Repair to fix any corrupted files in Office 365.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support