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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-09-2021 11:48 AM

HP Recommended
Product: HP6958
Operating System: Microsoft Windows XP

HP OfficeJet 6958 All-in-One

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2021 10:23 PM

HP Recommended

Hi,

Select Copy > Document and scan the original from the glass (facing down).

 

Selecting Copy ID meant to scan an ID card and its attached paper from the flatbed glass, it doesn’t meant to allow copying from the feeder.

 

Shlomi



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14 REPLIES 14

‎12-09-2021 12:26 PM

HP Recommended

Hi,

Please make sure you load the original correctly, facing down to the glass and aligned t the marked corned.

 

Also, try copying from the feeder (facing up) and let me know if you may see any difference there or the same results.



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-10-2021 08:21 AM - edited ‎12-10-2021 08:36 AM

HP Recommended

I tried to feed it through the top also but still came out blank, I have HP ENVY Photo 7858

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‎12-10-2021 01:02 PM

HP Recommended

Does anyone know how to resolve this problem?

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‎12-10-2021 01:12 PM

HP Recommended

The copy from the feeder comes out fine, the only thing I can’t do is a copy from the glass. Let say, I want to make a copy of an ID card or passport , I can’t feed them thru the feeder. What I do I scan them and after that I can print the PDF. I used to be able to put them on the glass an make a copy.

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‎12-10-2021 01:14 PM

HP Recommended

Please print and evaluate a Printer Status Report:

https://support.hp.com/ie-en/document/c05571878

 

Can you see the same results as shown by the example, or may you see any missing colors or any other print quality problems within the printed report?

 

Shlomi



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‎12-10-2021 01:42 PM

HP Recommended

On my printer, i can print from the computer but cannot make copies on the glass or thru the feeder

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‎12-10-2021 01:46 PM

HP Recommended

@Copydog- please post a separate thread for your topic, mixing too different issues together causes a confusion and not well polite for the original user asking for help on his own issue, let's keep @Ric512's topic focused on the actual problem.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-10-2021 01:47 PM

HP Recommended

Are you placing the original page on the feeder faced down @Ric512 ?

 

What exact behavior occur when you try copying? can you see any error on the printer screen or what exact behavior is shown?



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‎12-10-2021 01:53 PM

HP Recommended

The page was blank except for a small color bar of blue,yellow and red (this was the printer status report)

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