When I try to make a copy from the glass, the copy comes out blank.

[Copydog]

Yes it is face down, and there are no error reports on the screen

[Ric512]

To do a copy from the tray feeder I need to put the page with the face up. That works fine for copying and scanning. I have an HP 6958.   From the glass I need to put the page with the face down and it doesn’t work, however if I want to scan a page or document from the glass, that works perfectly. By the way, I tried to make a copy from the glass with the face up and clearly it doesn’t work.

The copy from the feeder comes out fine, the only thing I can’t do is a copy from the glass. Let say, I want to make a copy of an ID card or passport , I can’t feed them thru the feeder. What I do I scan them and after that I can print the PDF. I used to be able to put them on the glass and make a copy.( from previous reply)😀

[Ric512]

The page comes out with no writing and I don’t get any messages on the little screen of my HP6958

[ShlomiL · Accepted solution]

Hi,

Select Copy > Document and scan the original from the glass (facing down).

Selecting Copy ID meant to scan an ID card and its attached paper from the flatbed glass, it doesn’t meant to allow copying from the feeder.

Shlomi

[Ric512]

It worked! Thank you 🙏  so much!