When scanning, auto feeder doesn't stop running after final page

[TomRW]

 and the computer scanning application says "A problem prevented the document from being scanned". Ultimately, only the first of the document's two pages is scanned and sent to the computer.

The printer says "Reload original. The document feeder was not able to pick up the original. Load the original in the document feeder and try again." and then "The scan was succesfully sent".  

I've twice removed the device from my computer and reinstalled new drivers. 

Additionally, copying from the flatbed isn't working either because the auto feeder starts running (although there's no paper there)

[sandytechy20]

@TomRW

Welcome to the HP support community.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TomRW]

Thanks for your reply.  I tried the power reset, as you suggested, and then followed the printer firmware steps.  Everything seemed to freeze after I downloaded the driver software and I registered my product.  Not sure what else to do at this point.  Any suggestions?

[sandytechy20]

@TomRW

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.