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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-03-2018 12:06 PM

HP Recommended
Product: HP Office Jet 8600
Operating System: Mac OS X 10.8 Mountain Lion

 I tried to scan my bank statement and colored lines appeared all over the scan. I can copy this page easily. What am I doing wrong. Thanks.

1 REPLY 1

‎12-05-2018 07:15 AM

HP Recommended

@Luckygirl

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Most of the scan quality issues can be resolved by power resetting the printer and cleaning the scanner. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the scanner, refer to step 2 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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