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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-27-2021 09:48 AM

HP Recommended
Product: Office Jet Pro 8025e
Operating System: Microsoft Windows 10 (64-bit)

While troubleshooting why my scanner or fax cannot be found, a screen requested the printer user name and password.  Where do I find them?

Category:
4 people had the same question
3 REPLIES 3

‎03-30-2021 03:16 AM

HP Recommended

@dmarsh01, Welcome to HP Support Community!

 

Could you share the screenshot of the screen that appears?

 

Keep me posted.

TEJ1602
I am an HP Employee

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‎04-03-2021 10:07 AM

HP Recommended

dmarsh01_0-1617466056507.png

 

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‎04-03-2021 12:03 PM

HP Recommended

@dmarsh01

 

The image is not very clear, what is the error on the window? Or just take a screenshot of the internal window and share the same.

 

Keep me posted

TEJ1602
I am an HP Employee

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