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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-13-2025 02:19 AM

HP Recommended

 

where can we download the old HP scan software? Your new “smart” version is unable to detect the HP 1536dnf MFP, and refused to use the scanner already detected by Windows under imaging.

https://support.hp.com/us-en/document/ish_7719271-7719350-16

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1 person had the same question
1 REPLY 1

‎04-14-2025 01:35 PM

HP Recommended

Hi @Bhwong 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Here are the detailed steps to download and install the older HP scan software for your HP LaserJet Pro M1536dnf MFP:

1. Visit the HP Support Website

2. Search for Your Printer Model

  • In the search bar, type HP LaserJet Pro M1536dnf MFP and select your printer from the list of results.

3. Select Your Operating System

  • On the printer's support page, locate the Operating System dropdown menu.
  • Select the correct operating system version for your computer (e.g., Windows 10, Windows 11, macOS).

4. Download the Full Feature Software

  • Look for the Full Feature Software and Driver package in the list of available downloads.
  • Click Download to save the installer to your computer.

5. Uninstall Existing HP Software

  • Before installing the older software, uninstall any existing HP software:
    • On Windows: Go to Control Panel > Programs > Uninstall a Program, select the HP software, and click Uninstall.
    • On macOS: Drag the HP software to the Trash and empty it.

6. Install the Downloaded Software

  • Locate the downloaded file (usually in your Downloads folder) and double-click it to start the installation.
  • Follow the on-screen instructions to complete the installation process.

7. Restart Your Computer

  • After installation, restart your computer to ensure the software is properly configured.

8. Test the Scanner

  • Open the installed HP scan software and test the scanner functionality to ensure it works as expected.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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