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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Which button do I need to push on my HP ENVY 6055 printer to scan while I stand there? There are two buttons and both of them just copy. I can only scan using my HP Smart application on my laptop. I want to be able to scan when I am right there beside my printer. Please help.

Thanks.

2 REPLIES 2
HP Recommended

It is not possible, there is no scan button. You can only scan using the HP Smart app or software on a computer.




My profile on LinkedIn

HP Recommended

@Darcan01 

 

Welcome to the HP Community Forum.

 

Printers that lack a true text-capable Printer Control Panel support limited options "from the printer".

 

User Guide

Page 68

 

There is no "workaround" -- if the "at the printer" options do not include scan, you must use the software and applications to scan

 

HP Smart -- Windows, MacOS, and supported Mobile devices - supports Print and Scan operations for PDF and Photos / images

 

The Full Feature Software -- when installed on the computer -- includes the HP Scan software.

 

Webscan -- mentioned in the user manual -- is supported using the Embedded Web Server (EWS).

 

Examples

 

Example - HP Smart - Windows - HP Smart - menu

HP_Smart_Win_Main_Menu_4HP_Smart_Win_Main_Menu_4

 

Example - HP Scan - Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

Example - EWS - Webscan

 

First Time Use Only:  Enable Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Webscan

 

EWS_9025_Webscan_4EWS_9025_Webscan_4

 

References / Resources

 

Videos

Technology Tips Video Gallery from our HP Expert greenturtle

Technology Tips - HP Envy 6000 | HP Envy Pro 6400 series printers - Playlist

 

HP Envy 6000|Envy Pro 6452|6455 AiO Printer: Copy using the smart contextual UI without HP Smart app

(Open the flatbed cover to display the copy menu)

 

HP DeskJet, ENVY 6000, 6000e, 6400, 6400e printers - Learn about your printer

Topics

  • Printer overview
  • Scan and copy
  • Error codes
  • Light Patterns

 

=========================

Video - Install Full Feature Software

 

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

and / or

 

Printer - Full Feature Software - Install

 

If you have not done so, consider

 

 

  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

If the full driver printer software is (already) installed but not working,

  • Uninstall any printer software from Control Panel > icon view > Programs and Features
  • Restart the computer and sign in.

Next,

  • Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

  • If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.
  • Download and Save the Full Feature Software installation package or the Easy Start Software

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP Easy Start Printer Setup Software – Offline Use Only 

 

 

Installation

  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
  • After the software is installed, Restart the computer and log in

 

Next,

Optional - Supported on your printer

 

  • HP Universal Scan Software - Model Dependent >> HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop. Note:  Where supported, HPUS can be installed as standalone or installed after the full feature printer software.

 

====================================

 

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

========================

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6055 All-In-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.