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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Which button do I need to push on my HP ENVY 6055 printer to scan while I stand there? There are two buttons and both of them just copy. I can only scan using my HP Smart application on my laptop. I want to be able to scan when I am right there beside my printer. Please help.

Thanks.

2 REPLIES 2
HP Recommended

It is not possible, there is no scan button. You can only scan using the HP Smart app or software on a computer.




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HP Recommended

@Darcan01 

 

Welcome to the HP Community Forum.

 

Printers that lack a true text-capable Printer Control Panel support limited options "from the printer".

 

User Guide

Page 68

 

There is no "workaround" -- if the "at the printer" options do not include scan, you must use the software and applications to scan

 

HP Smart -- Windows, MacOS, and supported Mobile devices - supports Print and Scan operations for PDF and Photos / images

 

The Full Feature Software -- when installed on the computer -- includes the HP Scan software.

 

Webscan -- mentioned in the user manual -- is supported using the Embedded Web Server (EWS).

 

Examples

 

Example - HP Smart - Windows - HP Smart - menu

HP_Smart_Win_Main_Menu_4HP_Smart_Win_Main_Menu_4

 

Example - HP Scan - Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

Example - EWS - Webscan

 

First Time Use Only:  Enable Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Webscan

 

EWS_9025_Webscan_4EWS_9025_Webscan_4

 

References / Resources

 

Videos

Technology Tips Video Gallery from our HP Expert greenturtle

Technology Tips - HP Envy 6000 | HP Envy Pro 6400 series printers - Playlist

 

HP Envy 6000|Envy Pro 6452|6455 AiO Printer: Copy using the smart contextual UI without HP Smart app

(Open the flatbed cover to display the copy menu)

 

HP DeskJet, ENVY 6000, 6000e, 6400, 6400e printers - Learn about your printer

Topics

  • Printer overview
  • Scan and copy
  • Error codes
  • Light Patterns

 

=========================

Video - Install Full Feature Software

 

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

and / or

 

Printer - Full Feature Software - Install

 

If you have not done so, consider

 

 

  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

If the full driver printer software is (already) installed but not working,

  • Uninstall any printer software from Control Panel > icon view > Programs and Features
  • Restart the computer and sign in.

Next,

  • Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

  • If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.
  • Download and Save the Full Feature Software installation package or the Easy Start Software

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP Easy Start Printer Setup Software – Offline Use Only 

 

 

Installation

  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
  • After the software is installed, Restart the computer and log in

 

Next,

Optional - Supported on your printer

 

  • HP Universal Scan Software - Model Dependent >> HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop. Note:  Where supported, HPUS can be installed as standalone or installed after the full feature printer software.

 

====================================

 

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

========================

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6055 All-In-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.