Which version of HP Easy Scan works with macOS 15.3?

[Joe08152]

Hello,

on macOS App Store there is HP Easy Scan 2.0.0 (240212) which crashes on my Mac with macOS 15.3 at startup.

If I use HP Easy Start to download SW for my printer I get HP Easy Scan 2.0.0 (231115) which starts but freezes on scanning double-sided original documents.

What is the right version to use on macOS 15.3?

Does someone has same problem under macOS 15.3?
Regards

[JD621]

I have exactly the same problem and spent several hours "online" with the HP helpdesk until they ran out of time (contact centre closed!).  They tried multiple things to resolve the problem with no success whatsoever.  The HP Smart App is not a solution as it does not provide for double sided scanning.  It is scandalous that by no longer updating the app they are making their own equipment unfit for purpose.

[Garp_senchau]

@Joe08152, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update HP Easy Scan:

Ensure you have the latest version of HP Easy Scan installed, as updates often address compatibility issues.

Via Mac App Store:

• Open the App Store on your Mac.
• Navigate to the Updates tab.
• If an update for HP Easy Scan is available, click Update.

Via HP Support Website:

• Visit the HP Support page and search for your printer model.
• Download the latest version of HP Easy Scan compatible with macOS 15.3.

Restore the Older Version:

• If you have a backup, check for the older version of HP Easy Scan (1.10.0).
• Restore this version from Time Machine and install it on your Mac.

Restart Your Mac:

A simple restart can often resolve software issues.

• Click the Apple menu in the top-left corner.
• Select Restart.

Check for macOS Updates:

Ensure your macOS is up to date, as updates may include fixes for compatibility issues.

• Go to System Preferences > Software Update.
• If updates are available, click Update Now.

[Garp_senchau]

Reinstall HP Easy Scan:

Reinstalling the application can help resolve persistent issues.

• Open the Applications folder.
• Locate HP Easy Scan, right-click, and select Move to Trash.
• Empty the Trash.
• Reinstall HP Easy Scan using the methods mentioned above.

Check for Conflicting Software:

Other applications might interfere with HP Easy Scan.

• Temporarily disable or uninstall any third-party security software.
• Test HP Easy Scan to see if the issue persists.

Review System Logs:

Checking system logs can provide insights into the cause of the crashes.

• Open Console (Applications > Utilities > Console).
• Look for any error messages related to HP Easy Scan around the time of the crash.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,