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‎02-26-2019 05:49 AM

HP Recommended
Product: HP ENVY PHOTO 6200
Operating System: Microsoft Windows 10 (64-bit)

started off copying to photo paper, but print started to wander to edge of paper, now won't print on photo paper at all, but it prints properly on plain paper. Any ideas please?.  

 

3 REPLIES 3

‎02-27-2019 01:02 PM

HP Recommended

@scaniabl,

 

Welcome to the HP Support Community!

 

What is the photo paper size you are using?

What is the photo paper type?

 

Also, print a print quality test report and check. Make sure the paper size and type selected correctly in the copy settings.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-01-2019 03:27 PM

HP Recommended

Everything was working alright, then it just decided to do its own thing

 

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‎03-02-2019 03:57 PM

HP Recommended

@scaniabl,

 

I recommend you update the printer firmware following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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