Windows 10 Laptop SCAN cannot connect to HP Officejet 4630

[Greenthumb69]

My Windows 10 laptop does not find a connection for SCANNING.  My HP Scan function shows 2 "Suggested printers" but neither allows a connection to SCAN.

[Raj_05]

Hi @Greenthumb69,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot the scanning issue with your HP Officejet 4630 on your Windows 10 laptop, here are some steps you can follow.

Check Printer Connection:

• Ensure that your HP Officejet 4630 is powered on and connected to the same network as your laptop. Both devices should be on the same WiFi network for scanning to work wirelessly.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP website. This tool can automatically diagnose and resolve printing and scanning problems. It can be particularly helpful in identifying connectivity issues.

Windows Image Acquisition (WIA) Service:

• Make sure the Windows Image Acquisition (WIA) service is running. This service is essential for scanning on Windows. You can check and start it by:
  • Press Win + R, type services.msc, and press Enter.
  • Scroll down to find "Windows Image Acquisition (WIA)" in the list.
  • Right-click on it and select "Start" if it's not already running.

Update Drivers and Software:

• Ensure that your printer drivers are up to date. You can download the latest drivers from the HP support website specifically for your Officejet 4630 model.

Scan from HP Printer Software:

• Open the HP Printer Assistant or HP Smart app on your laptop. These applications often have built-in scanning utilities that can directly communicate with your printer.

Firewall and Security Software:

• Sometimes, firewall or security software settings can block the communication between your laptop and printer. Temporarily disable them and check if scanning works.

Restart Devices:

• Try restarting both your laptop and the HP Officejet 4630 printer. This simple step can sometimes resolve connectivity issues.

Reinstall Printer Software:

• If none of the above steps work, consider uninstalling and reinstalling the HP printer software on your laptop. This process can refresh the connection settings and resolve any software conflicts.

By following these steps, you should be able to troubleshoot and resolve the scanning connectivity issue with your HP Officejet 4630 on your Windows 10 laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support