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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-24-2020 04:50 PM

HP Recommended
Product: HP 9015

I set up a Smart Task to scan and save files to my Google Drive months ago. It worked fine as recently as yesterday. Suddenly today when I scan it saves documents as a Google Document file, not a PDF. I did not change any settings. I double checked the Smart Task settings in the HP Smart app (ios) and it is set to PDF under "Save As FileType." 

How do I fix this. Scanning to a DOC file is useless. Thanks.

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9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2020 09:30 AM

HP Recommended

This fixed itself a couple of weeks ago with no further intervention or troubleshooting on my end. Hope it is fixed for everyone else also.

View solution in original post

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3 REPLIES 3

‎03-26-2020 09:11 AM

HP Recommended

I am having the same issue.  Worked fine before.  Went to start uploading my son's school work and the documents are uploading as Google Doc format instead of PDF.  After being uploaded, the documents are not viewable,  PLEASE FIX.

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‎03-29-2020 09:26 AM

HP Recommended

I am having the same issue. I set up a smart task, to save scanned documents in GDrive as a pdf document. But it is always saved as GDoc file. It did work before though. Please fix the issue.

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‎04-25-2020 09:30 AM

HP Recommended

This fixed itself a couple of weeks ago with no further intervention or troubleshooting on my end. Hope it is fixed for everyone else also.

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Was this reply helpful? Yes No
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