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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 10 (64-bit)

i have a 6978 printer which has the two sided document feeder. if i put a two sided document in the feeder and use the hp smart scan application on my computer i can specify 2 sided scanning and all works well. however, if use the scan to email app that is built into the printer i can only scan on one side. that works, but i would like to scan a 2 sided document using the scan to email app. i can't find any way to do this? what am i missing?

1 REPLY 1
HP Recommended

@chickdoe 

 

Welcome to the HP Community --

 

Review - Printer Specifications

===============================================

 

Printer Specifications for HP OfficeJet Pro 6900 Printers

Scanning specifications

Review the following for the scanning specifications.
  • Image editor included
  • Integrated OCR software automatically converts scanned text to editable text
  • Scan speeds vary according to the complexity of the document
  • Automatic duplexing (two-sided scanning) from ADF, 6970 series only
  • Twain-compliant interface (Windows only)
  • Resolution: 1200 x 1200 dots per inch (dpi) dpi optical
  • Color: 24-bit color, 8-bit grayscale (256 levels of gray)
  • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
  • Maximum scan size from ADF:
    • 1-sided: 216 x 356 mm (8.5 x 14.0 inches)
    • 2-sided: U.S. Letter 216 x 279 mm (8.5 x 11.0 inches) or A4 210 x 297 mm (8.3 x 11.7 inches)
    • Two sided scanning is not supported for the concerned models: HP OfficeJet 6962, OfficeJet Pro 6960, 6968.

 

===============================================

 

"On Printer" Scan to Email is perhaps not as smart (no pun intended) as the applications and software you use on your computer for the same task.

 

If you can use HP Smart (Windows) to scan two-sided to your computer,

Try / Consider

HP Smart (Windows) to Scan > optionally Edit content > Done  > Share (to email).

 

DragonFur_0-1693235386551.png

 

HP_Smart_Win_Scan_Document_Share_4HP_Smart_Win_Scan_Document_Share_4

 

What else?

 

HP Scan - Part of the Full Feature Software -

Add your sender's email address to your installed Outlook mail client software

Use HP Scan to send your scan content to the recipient(s) of your choice

Select Shortcut "Email as PDF"

 

Example - HP Scan - Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

 

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References / Resources

 

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install  <<<

HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories 

After the printer software is installed, Restart the computer and sign in.

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

>>> Open the Printer Assistant > tab Scan Manage Scan to Computer Enable

 

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

===============================================

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 6978 All-in-One Printer

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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