can no longer scan since last firmware update

[Hans3M]

I can no longer scan to computer. I saw the last firmware update was september 23, which seems to make that the scanner no longer communicates through HP easy start. So as recommended, I uninstalled easy start and tried to install HP smart but that needs OS10.15, but that would make some of my other softwares unusable. Reinstalling Easy start was difficult and doesn't solve the problem.

Can I revert to the previous firmware where everything was running fine ?

[sandytechy20]

@Hans3M 

Welcome to the HP support community.

I understand that you are unable to scan to computer, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[ID-10-T-Inc]

I am having the same issue since the most recent firmware update. Please provide the solution. Thanks.

[Raj_05]

Hi @ID-10-T-Inc,

Thank you for your response, 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4
HP Support  

[ID-10-T-Inc]

Thank you for the quick reply. I am not seeing any option to send private message. Please provide additional guidance. Thank you again

[Raj_05]

Hi @Hans3M,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[ID-10-T-Inc]

What's next ? Tried to call the number. No luck.

[Irfan_06]

Hi @ID-10-T-Inc,

I see that there is an issue with the printer and may need advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[ID-10-T-Inc]

Hi @Irwin6,

There is NO private message icon next to my name. I am getting the following msg. when I click the link you provided...

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

[sandytechy20]

@ID-10-T-Inc

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers