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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-18-2023 05:17 PM

HP Recommended

Please check my previous posts. I have been telling you guys that I do not have access to your private message. Dont even see the option.

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‎10-26-2023 06:10 AM

HP Recommended

Any update ? Who do I need to reach out to ? This issue needs to resolved asap.

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‎10-31-2023 01:14 PM

HP Recommended

I have the same problem: I was using my Officejet Pro 7740 mainly from the printer for scan.

The way I was using it: putting my documents on the scanner, asking to scan to computer. Here, I had the choice between my MacBook Pro Ventura or my Mac Mini Catalina. The two were working fine for nearly two year I had this printer/scanner. Since last firmware update, none of my computer can be seen. I can still do scan from HP Smart but no longer from HP Easy Scan.

As a professionnal, I need this kind of function: give it back!

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‎10-31-2023 01:24 PM

HP Recommended

Just to be precise, the function "Scan to computer" is lost for all compatible MacOS System (from Mojave to Sonoma). Give us the function back !!!

1 person found this reply helpful
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‎10-31-2023 01:37 PM

HP Recommended

Both way. I can’t send scan command from my Mac either. 

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‎10-31-2023 02:33 PM

HP Recommended

For me, it works with HP Smart but it's not the solution I need. My printer is not close to the computer, that's why I need the scan to computer to work. I've seen that we are many to have the problem, may be they will react after more than one month of problem?

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‎11-03-2023 10:54 AM

HP Recommended

Just to update, I had a long exchange via WhatsApp with HP support: at the end of the test (resetting the printer, installing the latest HP Easy Scan 2.00...), the response from HP support is that it's an Apple problem! They change the firmware and all Apple devices (but maybe other devices too) are no longer seen by the printer, and the problem comes from Apple?

If anyone has the previous firmware and a way to install it, it would be great to give it to them, as HP no longer supports Mac OS X.

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