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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-17-2016 07:15 PM

HP Recommended
Product: officejet pro 8600
Operating System: Mac OS X 10.11 El Capitan

I suddenly cannot find scanned documents on my mac. 

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2016 09:02 AM - last edited on ‎03-16-2017 09:30 AM by HP Administrator

HP Recommended

Hi @bflosteve,

 

Thank you for reaching out to the HP Support Forums! 
 
I see that you're unable to locate the saved scans on your Mac. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
 
Which application are you scanning with?
 
What is the full name and product number of your printer? 
 
Have you changed the scan destination location?
 
You may change the default location for the scan button via the HP Utility:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device, click the Show Details button to enlarge the menu.
6. From the enlarged menu locate the Move Finder items section and set your destination folder as needed.
7. Click OK and try scanning again.
Source posted by my colleague @ShlomiL
 
Otherwise, I would search the Mac for JPEG or PDF files to see if you can locate where the scans are being saved.
 
Depending on which application you're using, this guide provides information on how to scan with alternative applications and shows you how to change the scan destination.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! Smiley Happy

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎03-19-2016 09:02 AM - last edited on ‎03-16-2017 09:30 AM by HP Administrator

HP Recommended

Hi @bflosteve,

 

Thank you for reaching out to the HP Support Forums! 
 
I see that you're unable to locate the saved scans on your Mac. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
 
Which application are you scanning with?
 
What is the full name and product number of your printer? 
 
Have you changed the scan destination location?
 
You may change the default location for the scan button via the HP Utility:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device, click the Show Details button to enlarge the menu.
6. From the enlarged menu locate the Move Finder items section and set your destination folder as needed.
7. Click OK and try scanning again.
Source posted by my colleague @ShlomiL
 
Otherwise, I would search the Mac for JPEG or PDF files to see if you can locate where the scans are being saved.
 
Depending on which application you're using, this guide provides information on how to scan with alternative applications and shows you how to change the scan destination.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! Smiley Happy

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-20-2016 11:54 PM

HP Recommended

worked like a charm ... thx!

Was this reply helpful? Yes No

‎09-29-2017 09:35 PM

HP Recommended

my scanner / printer is HP Deskjet 3630

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