cannot receive faxes, recv error message Fax Receive Fail

[FWofMYT]

I have had this machine and set-up for over a year, no problems sending or receiving faxes.

Now I can no longer receive faxes, error message says Fax Receive Fail but the LED screen lights up and shows an incoming call.

I was able to receive three test faxes from three different location last Fri, Sat and Sun but today no incoming faxes from two different locations. If i call the fax number, I hear a fax sound and the LED lights up with the incoming number but the fax machine makes no sound like it used to when preparing to print a fax?

[Kumar0307]

@FWofMYT, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to receive faxes. Let us try these steps:

Check the connections. Make sure the phone line is working.

Run a fax test

1. On the control panel, touch Fax.

2. Touch Setup, touch Tools, and then touch Run Fax Test.

   A Fax Test Report prints. Check for any errors.

Send a test fax to HP to check

1. Send the test fax to 1-**bleep**-HPFaxme (1-**bleep**-473-2963 U.S.).

2. Wait 5 to 7 minutes for the service to send a return fax.

If a fax is not received after 10 minutes, check fax settings and try again.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!