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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-17-2020 12:14 PM - edited ‎11-17-2020 12:15 PM

HP Recommended

It works with 'HP Scan and Capture' app. So the problem comes from HP Smart...

 
 
 
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‎11-17-2020 01:06 PM

HP Recommended

Yes it's OK with HP Scan and Capture, it's also OK with HP Scan as I mentionned in the second post.

 

It's possible that only windows configure in french are concerned ???

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‎11-21-2020 11:16 AM

HP Recommended

Our team is working on finding a solution for the HP Smart issue, until then we request you use the other scan options.

 

Thank you for your patience!

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‎12-10-2020 11:03 AM

HP Recommended

I have just configured my new officejet pro 9020 printer. Everythong fine except of scanning with hp smart on Windows 10. 😞

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‎12-10-2020 12:09 PM

HP Recommended

Same issue for me, since a few months, after an HP smart update... And no solution...

 

@Jay_G24: any update for us? An idea of a date for the fix/new version?

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‎12-10-2020 03:18 PM

HP Recommended

Yes we stay from some weeks....

 

@Jay_G24 : Have you an idea of the planning for a new version to resolved the issue ?

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‎12-12-2020 03:55 AM

HP Recommended

Our team is still working on resolving the issue.

 

I recommend you all to try the alternate method for scanning till the issue is resolved.

 

You refer to my posts above for instructions on the same.

 

Have a nice day!

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‎12-16-2020 04:58 AM

HP Recommended

The same issue with Czech version of Windows 10 on two different notebooks. Let's hope for quick fix from hp.

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‎12-18-2020 04:16 AM

HP Recommended

Hi @prvanek,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Have you tried using alternate methods?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎12-18-2020 06:06 AM

HP Recommended

the last update (18/12/20) is right for ma envy 5020. yessssssssssss . Thank you

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