deleting items from old printer

[stcabral]

Have just purchased a newer hp printer. Want to make sure there are no stored documents, scans downloads etc on this one before I pas it on. Can you help?

[Sneha_01]

Hi @stcabral,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To ensure that all documents, scans, and other data are removed from your old HP printer before passing it on, follow these steps:

1. Remove All Print Jobs and Scan Data

Clear Print Jobs:

Access the Printer’s Control Panel:

• On the printer's screen, navigate to “Jobs” or “Print Jobs”.
• Cancel any pending print jobs.

Check Printer Queue on Computer:

• On your computer, open the “Printers & Scanners” settings (Windows) or “Printers & Scanners” (Mac).
• Select your old printer and view the print queue. Cancel any remaining print jobs.

Clear Scan Data:

• Access the Printer’s Scanning Settings:
  • Go to the “Scan” menu on the printer’s control panel.
  • Check for any stored scan jobs or destinations and delete them if possible.

2. Reset the Printer to Factory Settings

Performing a factory reset will clear all settings, network configurations, and stored data from the printer.

Factory Reset Steps:

Access the Control Panel:

• On the printer’s control panel, press the “Setup” icon (wrench or gear symbol).

Navigate to Printer Maintenance:

• Go to “Printer Maintenance” or “Tools”.

Select Restore Factory Defaults:

• Choose “Restore Factory Defaults” or “Reset”.
• Confirm the action and wait for the printer to reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support