document feeder was not able to pick up the original error

[Cryatha]

I am receiving an error: "document feeder unable to pick up the original. Make sure the document feeder cover is closed completely and try again." The document feeder is NOT unable to pick up the original. It is feeding the original through just fine. It is only giving me the error that it can't and then spitting out a blank page. A search of the community shows that this is a common problem, however, I have yet to see a solution.  Yes, I have already double and triple checked the feeder. Yes, I have checked for firmware and driver updates. Yes, I have unplugged the printer, let it sit, and plugged it back in. None of these things have helped in the slightest. If anyone has found an actual solution to this issue, please let me know. With kids who have to scan multipage documents for school on a regular basis, using the glass is not an option. 

[Dragon-Fur]

@Cryatha 

Welcome to the HP User Community.

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@Cryatha wrote:

I am receiving an error: "document feeder unable to pick up the original. Make sure the document feeder cover is closed completely and try again." The document feeder is NOT unable to pick up the original. It is feeding the original through just fine. It is only giving me the error that it can't and then spitting out a blank page.

A search of the community shows that this is a common problem, however, I have yet to see a solution. 

Yes, I have already double and triple checked the feeder.

Yes, I have checked for firmware and driver updates.

Yes, I have unplugged the printer, let it sit, and plugged it back in.

None of these things have helped in the slightest.

If anyone has found an actual solution to this issue, please let me know. With kids who have to scan multi-page documents for school on a regular basis, using the glass is not an option. 

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If you have not done so,

Open up the printer and clean the the printer as described in the Troubleshooting documents.

The first document includes the steps to check / clean the ADF.

A 'Paper Jam' Error Displays

and

An 'Out of Paper' error displays, printer does not pick paper

What else?

Not likely, else you'd have mentioned the difference:

If the original is printed on paper that is "not suitable" in some way -- for example, the paper is curled, not straight, too heavy, too light, includes fold markings -- that paper / document might not feed as expected.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7855 All-in-One Printer

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Cryatha]

I appreciate the response, but those are the same solutions that have been offered to others for this issue and it does not solve the problem. I already cleaned the rollers, just in case that was the problem. But you see, the paper feeds just fine. It is picked up quickly, it goes through straight, there is zero actual issue with the feeding. There is absolutely no reason for the printer to say that there is an issue with the feeding and then spit out a blank page.

[Dragon-Fur]

@Cryatha 

You are welcome.

"Yeah, but"

Sure - I did not see that you had cleaned the printer and thought add that to the checkpoints.

Done and done, then.

I don't see that you mentioned which Software / application you are using.

Ignore if already checked / done / considered...

Try / Consider

There are two parts to this:

• HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.
• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  No Sign-in required.

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

=============================================================================

If you have not done so,

If the Full Feature Software is installed,

• Uninstall the printer software from Programs and Features
• Restart the computer and log in
• Download - Save - Install a fresh copy of the full driver printer software.

Details / How-to / Examples

Full Feature Software / Full Driver printer software - Installation Package - Information and Download

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

===========================================================

>>> Check / Install the Full Feature Software / full driver printer software

The full driver provides the foundation on which other programs and printing software depend.

The driver includes HP Scan – HP Scan supports scanning / saving / printing your scan content.

Preparation - Install Full Driver Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing software.

Printer Software Check - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_6

Next...

Printer software installed and  listed >> (If) Software is out of date or is not working

NOTE:  If the printer software shows installed but is not working as expected, remove and reload the software.

NOTE:  Windows 11

Windows Start > Search for Control Panel and open

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

===============================================================

Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_8

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ > What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_6

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"