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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-01-2017 05:20 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows XP

pLEASE LIST STEPS TO ENABLE PRINTER TO SCAN MATERIAL TO MY COMPUTER

 

10 people had the same question
1 REPLY 1

‎07-01-2017 11:56 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)
How to use "Scan to Computer" properly

 

If you need help on Scan, please click here.

 

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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