• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet Pro 8600 Premium e-All-in-One - N911n
Other

why is my scan using HP SMART with Mac mini (Sequoia OS) so large?

2 REPLIES 2
HP Recommended

Hi @barbarit,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with your scans using the HP Smart app on your Mac Mini with macOS (Sequoia OS) result in extra-large file sizes, it could be due to high resolution or incorrect scan settings. Here's how to reduce the scan size to a normal size:

Steps to Adjust Scan Size:

Check the Resolution:

  • Open the HP Smart app on your Mac.
  • Click on Scan.
  • In the scan settings, locate the Resolution (DPI) option.
  • Lower the DPI to a standard value like 150 DPI or 300 DPI for normal-sized scans. Higher DPI values (e.g., 600 DPI) produce larger files.

Change File Format:

  • Use a more compressed format like JPEG instead of PDF or TIFF (if the scan doesn't require a multi-page format).
  • For documents, consider scanning in Grayscale or Black and White to reduce file size.

Crop or Adjust the Scanning Area:

  • Before scanning, adjust the preview or scan area to exclude unnecessary white spaces or extra regions.

Compress the Output File:

  • After scanning, use built-in macOS tools to compress the file.
  • Open the scan in Preview, go to File > Export, and select a reduced quality setting.

Verify Page Size:

  • Ensure the selected paper size in the scan settings matches your document (e.g., A4, Letter).
  • Incorrect sizes can lead to larger file dimensions.

Update the HP Smart App and Printer Firmware: Update the firmware on an HP printer

  • Ensure both the HP Smart app and your printer's firmware are updated to avoid bugs that might inflate scan sizes.

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
HP Recommended

none of the suggestions are working.  Nor will my 8600 accept downloads of s/w or f/w.  HP has quit supporting old printers. Very unfortunate and very disappointing. I will have to replace the HP printer and will go with another brand.   

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.