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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I am having trouble reducing the size of a copy.  It remains the original size

 

1 REPLY 1
HP Recommended

Hi,

Press Copy and then click the gear icon.

Select Resize and then select Custom.

Select the value you would like (e.g 50% for half the original size) and press OK.

Press the Back arrow button once (do not press the Home button, this resets and selected settings)

Press Start Black or Color and check for any difference.

 

Shlomi



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