how do i duplex scan on my new MFP M477fdw

[kmcmullin]

I just set-up my new MFP M477fdw.  I can't find a setting for duplex scanning.  I've found it for copying, but can't find scanning duplex info. andywhere...How do I duplex scan on this MFP??

[Dvortex]

Hello @kmcmullin, Greetings!

Thanks for accessing the HP Support Forums for extra support! I see that you are trying to do a duplex scanning. I will do my best to assist you with this issue.

In order to scan on both sides, you need to use the “document feeder” which is at the top of the printer. Load the documents that you want to scan in the feeder and then either use the “HP Scan” software at your computer or choose the scan option on the printer and then select settings and specify 2-sided.

You do not have specified the operating system on your computer. Please provide me the operating system you are using to provide you with specific steps.

Alternatively, if you are using Windows OS, please check http://hp.care/2cDh6jp and if you are using MAC please check: http://hp.care/2c8ckuS

Let me know how that goes. Thank you!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[kmcmullin]

Hello and thank you for your response.  Your solution does not work.  I did finally find the way to duplex scan;

Scan

Scan to Network Folder

Folder Name

Settings

Scan Source

     Document Feeder

          2-sided

It took me hours of researching on-line, in the HP on-line manuals, help pages, etc. without finding a solution to this.  And, now that I've found it, it is seven layers deep!  There should be a much easier way of finding this information and yet nowhere in all of the HP information does it tell you how to duplex scan.

[HenryHLaw]

Hello - I have just purchased the 477dw and I too have found it impossible to double page scan.  I have followed the instrucitons above but found it impossible to set up the network folder.  Can you help?

[tlm1tlm]

Make sure the path is in the correct format. No spaces are allowed in the path. Example: 

GOOD:       \\MYPC\Users\harry\Documents\HPscans

BAD:          \\MYPC\Users\harry\Documents\HP scans

Unfortunately the error message does not tell you what is wrong. Also, confirm your user account and password for the computer is correct.  Both of these problems came up in my setup.

[JW9054]

Windows 10 go to app store seach and download "HP Scan and Capture".   Once installed click on "Capture Documents" then locate "Settings" in the bottom right toolbar.  Change "Document Scan Options" duplex scan to two sided.  Piece of cake. 

[larsen161]

Is there support for duplex scanning when sending via email. Those menu options are not visible when using the email option.

[AndrewLJackson]

Hi, I noticed this is an old thread here is the solution to scan double sided to email.

1. Select Scan
2. Select  Scan to E-mail
3. Select Send an E-mail
4. Select the User to E-mail to or fill the E-mail field
5. Select Next
6. Select Settings
7. Select Scan Source
8. Select Flatbed or Feeder
9. Select Mutliple( double sided)
10. then Scan

Hope this helps

[Cindy808]

Does anyone know if there’s a way to duplex fax??