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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
rejoice2
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Message 1 of 4
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how to enable scan to computer on officejet 4630

HP Recommended
HP Pavilion
Microsoft Windows 10 (64-bit)

Cannot scan from printer menu. Locks up and won't stop trying. Have to shut off the printer. Can scan from scan and capture software.

3 REPLIES 3
greenturtle
Level 15
Level 15
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Message 2 of 4
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HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-4630-e-all-in-one-printer-se...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer
https://www.youtube.com/watch?v=HA2IDa1_hIs


How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to use "Scan to Computer" properly.The feature u...
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rejoice2
Author
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Message 3 of 4
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HP Recommended

When I click on the desktop shortcut there is no scan menu under printer assistant. I get connect printer to web, customize printer, see what's printing, maintain your printer, set preferences, and print from mobile. None of these tabs give anything to do with scan to computer. In HP Smart there are also no preference regarding scan to computer under scan. Onnection state of HP 4630 Officejet is the default and it is a network printer. Neither of the two youtube videos you sent were helpful. They either didn't follow the screens I get or were the wrong all in one..

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greenturtle
Level 15
Level 15
13,841 6,746 1,406 3,816
Message 4 of 4
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HP Recommended

Hi @rejoice2 

 

If there are no "Scan to Computer" option, then the printer model does not support it.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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