hp laserjet tank mfp 2604sdw does not light up copying and scanning

[Chaws]

The scanner light illuminates when the printer is initially turned on, but when copying and scanning it will not light up going across. 

[Max3Aj]

@Chaws, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP LaserJet Tank MFP 2604sdw scanner light only turns on during startup but not while copying or scanning, here are a few steps to help resolve the issue:

Check Scanner Functionality via HP Smart App

Use the HP Smart app to initiate a scan and verify if the scanner light activates:

• Download or open the HP Smart app. HP Smart
• Add your printer and go to Scan.
• Try scanning a document and observe if the light turns on.

Use the Diagnose & Fix Tool

HP Smart includes a Diagnose & Fix feature that can automatically detect and resolve scanning issues:

• In the HP Smart app, click the wrench icon (Windows) or printer dropdown (Mac).
• Select Diagnose & Fix and follow the on-screen instructions.

Update Firmware and Drivers

Outdated firmware or drivers can cause scanning issues:

• Visit the HP LaserJet Tank MFP 2604sdw Drivers page.
• Download and install the latest firmware and full feature software for your operating system.

Power Cycle the Printer

Sometimes a simple reset helps:

• Turn off the printer.
• Unplug it from the power source for 60 seconds.
• Plug it back in and turn it on.
• Try copying or scanning again.

Check for Hardware Issues

If the scanner light still doesn’t move across during scanning:

• Ensure the scanner lid is properly closed.
• Try scanning from both the flatbed and ADF (if available).
• If the issue persists, it may be a hardware malfunction. In that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
  Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
  (Select the country from the dropdown menu and enter the city name or pincode) 

HP Scanner not working - Troubleshooting scan issues | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Chaws]

No, I've attempted all of that before posting. The only other thing I could think was maybe the firmware update broke it. 

[Max3Aj]

@Chaws, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support