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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-06-2012 10:59 PM

HP Recommended

Danielle is right about the computer only letting you scan one page to a file each time (I'm using 8600 Plus)  But I couldn't even find the multiple page option on the computer.

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‎10-07-2012 03:26 PM

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Jeremy

 

Have you got an update on when we are likely to see this fix. It’s well passed the end of September and no updates on my printer yet.

 

Thanks

 

Will

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‎10-08-2012 09:15 AM

HP Recommended

Hi Will-

 

I pinged the FW team last week, and it looks like end of October for this.   The fix has been made internally and checked in, but it is going thru all the verification and regression tests prior to release to public.   As soon as I know of its release I will let you all know.

 

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
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‎10-22-2012 07:50 AM

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Just wanted to say that I am eagerly awaiting the fix, too. My printer and PC are on different floors at home, so operating the multi-page scan from PC is not an option for me. Ideally, a configurable time-out option is best, but 30 seconds is better than 6 seconds.

 

Sunder.

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‎10-28-2012 04:45 PM

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I am so frustrated because of this issue!  Thanks for the blogging, but I have now wasted 1.5 hours tryng to do everything here all to find out it's a issue with the software - 6 seconds? REALLY?!?  If anyone can explain the software update issue better I would really appreciate it.  I do not have the eprint icon on the printer that is mentioned on the website to get a product update. I need to get a multi-page scan as soon as possible!  Thanks.

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‎10-28-2012 05:15 PM

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I figured it out....now if there was only an update!

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‎10-28-2012 10:13 PM

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Folks-


Last I heard from the engineering teams is that a release was due at the end of this month.  I am going to check back in with that team tomorrow and see what's going on....

 

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
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‎10-29-2012 10:09 AM

HP Recommended

Heard back from the engineering teams, the FW update had some critical issues that were resolved over the weekend.  Another week or so of test internally, and hopefully we should see this posted out to the public by mid-November.     Hang in there everyone, I know it seems that this is taking forever, but there really is a fix for it, and it WILL be in your hands soon! 

 

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
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‎11-16-2012 10:09 AM - last edited on ‎04-19-2016 11:51 AM by HP Administrator

HP Recommended

Hi Folks-

 

I've heard news that the FW fix for this is now publically available, although I've not been able to personally verify this.    To update your FW, follow these instructions:  http://support.hp.com/us-en/document/c02879685

 

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
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‎11-16-2012 03:20 PM

HP Recommended

Jeremy

 

I can confirm that I have successfully updated my printer with this firmware and it fixes the problem, which is great news. Thanks for your effort in getting this pushed through.

 

Will

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