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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-09-2021 12:23 PM - edited ‎11-09-2021 12:23 PM

HP Recommended
Product: hp smart app
Operating System: Other

everytime I scan a document with the hp smart app i need to change the setting from .jpg to .pdf. There must be a way to tell the app to change the standard to pdf, but I wasn't able to find it. It says it uses .jpg automatically for photographs and .pdf for documents, but whatever documents I scan it always uses .jpg.

I use the HP smart app version 8.10.0.55 on Android 10 (fairphone3) and the HP Envy 5010 All-in-One Printer

 

Please help me before I go crazy......🙀

(Please excuse my bad english. I'm not used to explain technical details in English)

Category:
1 REPLY 1

‎11-22-2021 11:26 AM

HP Recommended

@Meike_Sutterlin

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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