• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-07-2024 07:57 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: macOS 12.0 Monterey

Just installed HP5255 drivers on Macbook.  Prints fine, scans fine from glass (test page), feeds sheets from sheet feeder, but does not display scanned pages after feeder runs out.  Tried to do what the Windows version said to do for two sided documents, but after reinserting the stacked pages as Windows would have instructed, there was no control to click to resume the scan.

 

I am planning to migrate from Window to Mac before Windows 10 support stops next year, but if the printer cannot be used to perform all functions as designed, I may have to go with Windows 11, or Linux.  And currently, Linux does not even have any printer drivers for this model, so I may have to shop for a new printer.

 

So please give me a clue how to scan a multi-page two sided document on the Mac from the 5255 All-in-One printer.  Thanks!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.