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‎04-15-2021 12:45 PM

HP Recommended
Product: HP envy 6032
Operating System: Microsoft Windows 10 (64-bit)

hello,  iv'e got a new HP envy 6032 and it prints fine but it takes forever to scan documents, even the smallest of letters.

my ten year old one was quicker than this one!

I am Not computer savvy and have no one else to help me out.

 

 also even though the printers wireless light is on and i have it connected to my PC  by USB,  the instant ink says it's off line.          I am sorry but i have no idea how to rectify my two issues.

Any easy laymen s terms will be greatly appreciated.

 

Thank you in advance

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2021 12:43 PM

HP Recommended

Hi@Mini-Newsh,, Welcome to the HP Support Community!

 

Try these steps to re-install the printer driver - 

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-21-2021 12:43 PM

HP Recommended

Hi@Mini-Newsh,, Welcome to the HP Support Community!

 

Try these steps to re-install the printer driver - 

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎04-23-2021 02:29 AM

HP Recommended

Hi Praveenbv,

thank you for your help and putting it into very easy steps for me to follow,

  it worked 😀  i appreciated your advice.

regards 

Mini-Newsh

Was this reply helpful? Yes No
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