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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Enterprise MFP M480f
Ubuntu LTS

Hi,

scanning from flatbed operating from the printer works. Printing also works.

scanimage show the source options:

scanimage -d escl:http://127.0.0.1:60000 -A
Output format is not set, using pnm as a default.
scanimage: rounded value of br-x from 215.9 to 215.9
scanimage: rounded value of br-y from 297.18 to 297.18

All options specific to device `escl:http://127.0.0.1:60000':
Scan mode:
--mode Color|Gray|Lineart [Color]
Selects the scan mode (e.g., lineart, monochrome, or color).
--resolution 75|150|200|300|400|600dpi [75]
Sets the resolution of the scanned image.
--source Flatbed|ADF|ADF Duplex [Flatbed]
Selects the scan source (such as a document-feeder).

 

when trying to scan it errors with:

scanimage -d escl:http://127.0.0.1:60000 --source Flatbed > scan.pnm
Output format is not set, using pnm as a default.
scanimage: rounded value of br-x from 215.9 to 215.9
scanimage: rounded value of br-y from 297.18 to 297.18
scanimage: sane_start: Document feeder out of documents

 

upgraded firmware to newest version .... running out of ideas how to debug.

thx for your help

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Figured it out: https://support.hp.com/us-en/document/c05300654

 

I had to set 3 more checkmarks (webscan, secure webscan, Enable Remote User Auto Capture) and things started to work.

 

The "Document feeder out of documents"-Error is absolutely missleading.

 

View solution in original post

1 REPLY 1
HP Recommended

Figured it out: https://support.hp.com/us-en/document/c05300654

 

I had to set 3 more checkmarks (webscan, secure webscan, Enable Remote User Auto Capture) and things started to work.

 

The "Document feeder out of documents"-Error is absolutely missleading.

 

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