mfp m177fw document feeder jam when scanning

[P1_Dave]

Hi

When Scanning the document feeder tried to collect a page from the feeder but immediately reports an error, when I have checked the document feeder there is no page stuck in the feeder nor are there any foreign objects obstructing the paper. I have updated the drivers and the firmware and this has not made any improvement to the scanning. If I just place the paper on the scanner glass then it scans without a problem but I have a 100 page document that I need to scan and I don’t really want to do that manually.

I also have a stock of the cartridges required for the printer and these are only for this printer so I would like to see if I can buy some parts to fix the issue.

Any advice?

Dave

[praveen196]

@P1_Dave Welcome to HP Community!

I understand that you are getting a document feeder jam while scanning.

To provide you with an accurate solution, I'll need a few more details:

Do you see any jam in the ADF?

Are you facing this issue after an update?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clear jams in the document feeder

A Jam in the document feeder message displays on the product control panel.

1. If paper is visible in the document feeder, grasp the leading edge with both hands and slowly remove it.

   Figure : Remove the jammed paper

   

2. Lift the document feeder input tray.

   Figure : Lift the document-feeder input tray

   

3. Lift the jam-access cover.

   Figure : Lift the jam-access cover

   

4. Remove any jammed paper. Use both hands to pull out the paper to avoid tearing.

   Figure : Remove the jammed paper

   

5. Close the jam-access cover.

   Figure : Close the jam-access cover

   

6. Close the document-feeder input tray.

   Figure : Close the document-feeder input tray

   

Try to print,

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[P1_Dave]

Hi

Thank you so much for getting back to me.

When I check the document feeder there is no jammed paper or foreign objects in the feeder, so I am confused why this is happening.

I do not believe that this is a result of an update, but I have updated the firmware on the printer and the drivers on my computer to ensure that I am using the latest software.

I have also carried out a hard reset on the printer, I have reviewed a number of common posts on here and carried out everything they have suggested but I still have the issue.

When trying to scan the document feeder does try to grab a piece of paper, but it doesnt try for very long before it throws the document Jam error, I am wondering if it is to do with the rollers and then not picking the paper up?

[praveen196]

@P1_Dave

Thank you for the update.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[P1_Dave]

Unfortunately my printer/scanner is out of warranty and there isnt an option to extend it, I have tried, is there a way I can find out what parts I need to buy to mend this and mend it myself or pay someone to mend it for me?

[praveen196]

@P1_Dave

I understand your concerns.

In that case, I would suggets you contact the nearest authorized service provider. They will help you.

https://support.hp.com/in-en/service-center

Have a nice day!!