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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
ScanJet G4050

The docproc.msi file has disappeared from C:\Users\Home\AppData\Local\Temp\7zS4863\setup\docproc\.  

[My user name is "Home," I've exposed hidden files and folders, and yet the last part of the file path "\7zS4863\setup\docproc\" cannot be found.]

I've tried uninstalling and reinstalling the full setup package more than once, to include downloading the most recent installation executable from HP.  I've also scanned my laptop for DocProc. 

When I try start a scan anything, I get the following error message:

"The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to the folder containing the installation package "DocProc.msi" in the box below.  [The Box is labeled :Use Source:" and contains the following entry:" "C:\Users\Home\AppData\Local\Temp\7zS4863\setup\docproc\"]  Clicking OK results in another error message stating that the path cannot be found, and suggests finding the installation package "DocProc.msi" in a folder from which I can install the product DocProc.  If I click OK, I get another error that reads: Error 1706. No valid source could be found for produce DocProc.  The Windows Installer cannot continue.  And, so it continues... 

1 REPLY 1
HP Recommended

I stumbled over a work around.  For the time being my Scanjet G4050 will work with Windows Scan from the Windows Store,  but I've lost the ability to scan old photo slides.

My guess is that an update to Win11 may be part of the problem 

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