my document feeder was not able to pick up the original

[Prostho5]

HP office Jet Pro 901Se

[Sneha_01]

Hi @Prostho5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble with the document feeder on your HP OfficeJet Pro 9015e. Here are some steps you can try to troubleshoot and resolve the issue:

Check for Paper Jams: Open the document feeder and check for any paper jams or obstructions. Remove any stuck paper carefully.

Clean the Rollers: Dust or paper debris on the rollers can prevent the feeder from picking up paper. Gently clean the rollers using a lint-free cloth slightly dampened with water. Be sure to let them dry completely before trying again.

Align the Paper: Ensure the paper is loaded correctly in the document feeder. It should be aligned properly and not overloaded. Make sure the paper guides are adjusted to fit the paper size.

Inspect the Paper: Make sure the paper you're using is not too thick, wrinkled, or damp, as this can affect the feeder’s ability to pick it up. Use standard weight paper for best results.

Restart the Printer: Sometimes, a simple restart can resolve feeder issues. Turn off the printer, wait a minute, and then turn it back on.

Check Settings: Ensure that the document feeder is selected as the input source in your printer’s settings or software.

Update Drivers: Ensure that you have the latest drivers and firmware installed for your printer. Visit HP's official website to download and install any updates.

Run Printer Diagnostics: HP printers often come with diagnostic tools that can help identify issues. Run the built-in diagnostic tool to check for any problems.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support