• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-26-2015 08:06 AM - last edited on ‎11-28-2015 04:25 PM by Retired

HP Recommended

I have the same problem. My printer is the 8600 all-in-one. I have two computers, an older iMac and a Macbook Pro laptop. On the front panel of the printer, the older iMac is shown to be able to scan to, but the laptop is not. Everything else on the laptop with regard to the printer works fine. My printer is wireless. I can scan from my laptop, but I can't get the front panel of the printer to recognize the laptop. I get a message that says communication failed, and yet, it seems to be connected properly.

 

Still having the same problem after spending hours trying to find out why the older computer is listed on the front panel of the printer, but the Macbook Pro is not recognized. There must be an answer to this somewhere.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2015 11:46 AM

HP Recommended

Hi @nancybl,

 

Welcome to the HP Forums!

 

I understand that you cannot get your HP Officejet 6500 e709n scanner to recognize your Mac computer. I am happy to look into this for you! 

 

If your laptop is running Mac OS X 10.11 El Capitan. (I am guessing.) There are no Full Feature Software and Drivers available from HP in order for this function to work. There is only the built-in driver directly from Apple available. So you will be able to print and scan from the laptop. But scan to computer will not work without the Full Feature Software and Drivers which is currently not available as previously stated. All we can do is wait and see if they become available in the future.

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this answers your question, and have a nice day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-30-2015 11:46 AM

HP Recommended

Hi @nancybl,

 

Welcome to the HP Forums!

 

I understand that you cannot get your HP Officejet 6500 e709n scanner to recognize your Mac computer. I am happy to look into this for you! 

 

If your laptop is running Mac OS X 10.11 El Capitan. (I am guessing.) There are no Full Feature Software and Drivers available from HP in order for this function to work. There is only the built-in driver directly from Apple available. So you will be able to print and scan from the laptop. But scan to computer will not work without the Full Feature Software and Drivers which is currently not available as previously stated. All we can do is wait and see if they become available in the future.

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this answers your question, and have a nice day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎11-30-2015 11:52 AM

HP Recommended

Thank you so much-- no one else has mentioned waiting for an updated driver!!!

Was this reply helpful? Yes No

‎02-25-2016 03:12 PM

HP Recommended

Hi,

First sorry for my bad english, I'am French ... nobody is perfect ...

On El Capitan, go to " system settings " ... 

 

Go to security

unchek : My security settings are set for "Mac App Store and identified developers

 

And chek : security settings were set to "Anywhere"

Removed all the HP utilities and rebooted first. Then reinstalled using the HP Easy Start and making sure the security settings were set to "Anywhere"  

And … it’s worked fine … you can scan from your Hp to your computer

Was this reply helpful? Yes No

‎07-11-2016 06:02 PM

HP Recommended

I'm unable to log in to scanner. computer not found

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.