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office jet 7740 won't copy to 11x17 paper from tray 2

HP Recommended
Office Jet Pro 7740
Microsoft Windows 10 (64-bit)

My office jet pro 7740 has 8.5x11 paper loaded in tray 1 and 11x17 paper loaded in tray 2.  Tray 2 is set to default.  I can print 11x17 from tray 2, but when I try to copy an 11x17 print, I receive the following message: "The paper size detected by the printer in Tray 2 does not match the paper size selected (Tabloid (11x17 in.)) for the print job."  Paper size for Tray 2 in settings is "Plain Paper, Tabloid (11x17 in.)"   Paper size for Tray 1 is "Plain Paper, Letter (8.5x11 in.)"  Please advise on what settings I should check or adjust to be able to copy 11x17 print.  

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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This resource will show you how to copy an A3/Tabloid document.

https://www.youtube.com/watch?v=iuKuKW3NPx4

 

 

These other resources will be useful for your printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjvGX7KpDjFfzRDv7_TDPG2

 

Hope that helps!



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