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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-09-2020 12:24 PM

HP Recommended

I have the latest HP smart app both in my iphone and my pc, can't find how to scan a double side document, any idea ?

tnx

ddtpz

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2020 08:55 AM

HP Recommended

@ddtpzz, Welcome to HP Support Community!

 

You'll have to manually turn the page and reload the scanner for two-sided scanning. Follow the steps below-

  1. Place the item you want to scan on the scanner glass or in the automatic document feeder (ADF) tray.

  2. Tap the Printer Scan tile.

    Printer Scan tile

  3. Tap the Settings icon  to select the input source, color or black and white, and resolution.

  4. Tap Scan.

  5. For multi-page scans, tap the Add Pages icon , and then repeat these steps with another item.

Refer to the document HP Printers - Install and Use the HP Smart App for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎01-12-2020 08:55 AM

HP Recommended

@ddtpzz, Welcome to HP Support Community!

 

You'll have to manually turn the page and reload the scanner for two-sided scanning. Follow the steps below-

  1. Place the item you want to scan on the scanner glass or in the automatic document feeder (ADF) tray.

  2. Tap the Printer Scan tile.

    Printer Scan tile

  3. Tap the Settings icon  to select the input source, color or black and white, and resolution.

  4. Tap Scan.

  5. For multi-page scans, tap the Add Pages icon , and then repeat these steps with another item.

Refer to the document HP Printers - Install and Use the HP Smart App for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎01-12-2020 02:12 PM

HP Recommended

Tnx leasson learned, printing 2 sides doesn't mean scanning 2 sides...

Was this reply helpful? Yes No

‎01-13-2020 01:55 AM

HP Recommended

@ddtpzz

 

Glad to know the issue is resolved.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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