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‎09-27-2016 02:37 PM

HP Recommended
Product: HP Photosmart 7510
Operating System: Microsoft Windows 7 (64-bit)

Paper feed on the top for scanning or printing is always looking for an additional paper to feed even when there are no additional papers to scan or copy. So I never get the scan to complete--it shows as a misfeed.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2016 07:46 AM

HP Recommended

Hi hedgejo, 

 

Thank you for your response! 

 

This does seem to be a hardware malfunction of the printer itself for sure. At this time I would recommend to contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Best regards! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎09-28-2016 11:03 AM

HP Recommended

Hi @hedgejo, 

 

Welcome to the HP Forums! 

 

I noticed your post on how your paper feed on the top of your HP Photosmart 7510 printer keeps looking for additional paper to feed. I am happy to help! 
 

Please try a hard reset, by following the steps in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector.

 

I would also make sure the firmware is up-to-date. Getting Printer Updates. 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this will resolve the issue for you! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-29-2016 07:42 AM

HP Recommended

Thank you for the help, but, after following your instructions, it did not resolve the issue of the rotors on the top still searching for additional pages when there are none. I have also opened up the feeder on the top as much as I could and cleaned the rotors and everything I could with the air can and lens cleaner wipe. Maybe my printer is just worn out??

Was this reply helpful? Yes No

‎09-29-2016 07:46 AM

HP Recommended

Hi hedgejo, 

 

Thank you for your response! 

 

This does seem to be a hardware malfunction of the printer itself for sure. At this time I would recommend to contact HP phone support for your hardware options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Best regards! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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