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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY Photo 7858 All-in-One Printer
Microsoft Windows 10 (64-bit)

Using the scanner function of my two capable multifunction printers, the screens showing are rather small windows that will not maximize and are very difficult to read. Please advise how to correct.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@recreaghmd 

 

You are welcome.

 

I don't remember that the HP Scan GUI included window sizing controls to adjust the size of the magnifier menu / view screen.  Could be, I guess - I've not used Windows 7 in a number of years.

 

Lack of window size controls in the GUI can make the software more difficult to use in higher resolution screens.

 

One Idea for help with "HP Scan is tiny"...

 

If you wish to use the program and the GUI is "too tiny" on your high resolution computer or monitor screen,

Switch on the magnifier.

 

Example - Windows Magnify

The controls are available in both Windows 10 and Windows 11.

The path to the Magnifier is different - the menus appear similar and provide the same functionality.

Magnifier_3Magnifier_3

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

 

 

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@recreaghmd 

 

Welcome to the HP User Community.

 

From your description I am guessing you are using HP Scan.

HP Scan does provide a limited screen size for the scanned content.

 

Example - HP Scan - Main Menu and More >

9025_HP_Scan_menu_JPEG_More_Image_All_59025_HP_Scan_menu_JPEG_More_Image_All_5

 

HP Scan - Crop / Edit

HP_Scan_Crop_2HP_Scan_Crop_2

 

What else?

If you have the full driver printer software installed (and can therefore use HP Scan),

If you have not done so,

Consider a different scan app or program.

 

 

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HP Smart for Windows - Print and scan application - Requires sign in with your HP Account credentials

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_6HP_Smart_W10_Main_Menu_6

 

Example - HP Smart - Windows - Scan > Edit > Option Set

HP_Smart_W10_Scan_Edit_Image_Set_10HP_Smart_W10_Scan_Edit_Image_Set_10

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

 

HP Scan and Capture features an adjustable screen size.

 

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

  

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 

Example - HP Scan and Capture

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes

 

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Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

 =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

NOTE:  Webscan feature  is not available on Laser printers

 

If the printer is on the network,

If the EWS feature is available on your printer,

 

First Time Use Only:  Enable Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
  • Click Apply to save any changes

 

Use Webscan

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF
  • Click Start Scan to scan your document / image using Webscan
  • After the scan is complete, Save the scan to your computer.

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Paint (mspaint)

Older software – not brilliant – does work for scanning images.                                                        

  • Open  Paint
  • Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
  • File > Select “From Scanner or Camera
  • Select your printer > Follow the prompts to scan and then save your item

Paint is the same standard software that has been around for years.

It provides a "basic package".

One of the advantages is that the scanned content can be made to fill the screen.

 

Example - Paint - Scan Test - 300 / 600 DPI

Paint_Scan_300-600_DPI_2Paint_Scan_300-600_DPI_2

 

 

 

References / Resources

 

Full Feature Software / Full Driver printer software - Installation Package - Information and Download

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7858 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thanks for the prompt and magnificent reply. Perhaps you might not believe me, but I have been using HP scan with several printers for many years. Actually, in another computer with W-7[64bits], the same printer/scanners do show nearly full screen windows, exactly as the first one you shown. This minimization is showing only on W-10 and W-11.

Forcing maximization on the properties does not increase the size.

Thanks again.

HP Recommended

@recreaghmd 

 

You are welcome.

 

I don't remember that the HP Scan GUI included window sizing controls to adjust the size of the magnifier menu / view screen.  Could be, I guess - I've not used Windows 7 in a number of years.

 

Lack of window size controls in the GUI can make the software more difficult to use in higher resolution screens.

 

One Idea for help with "HP Scan is tiny"...

 

If you wish to use the program and the GUI is "too tiny" on your high resolution computer or monitor screen,

Switch on the magnifier.

 

Example - Windows Magnify

The controls are available in both Windows 10 and Windows 11.

The path to the Magnifier is different - the menus appear similar and provide the same functionality.

Magnifier_3Magnifier_3

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.